Dear Dunkin’ (not Donuts), 

Why are people wasting their money on your coffee?

Don’t get me wrong, sometimes it is great, but other times, it’s repulsive. I am writing this letter to express my disappointment in the creation of your iced vanilla latte. With my weekly consumption, I noted that each one tastes slightly different…how? Either I drink the whole cup in three minutes or take a total of three sips.

Does the recipe magically change every time my order is processed? 

Clearly there’s an issue, considering TikTok videos trending under the topic “Crack or Creek Water.” When ordering Dunkin’, influencers record their reaction to see which version they get: the delicious and sweet coffee or the murky creek water. I appreciate the time and detail you put into concocting your beverages, but when your seemingly precise process yields different distasteful outcomes, I wonder if you should devote more time to customer service instead.

Waiting ten minutes for a coffee that may taste like spoiled milk is not how I describe a relaxing Sunday morning. The negative reviews on the internet may be the reason individuals switch to Starbucks, where serving quality iced coffee is consistent. 

Yet, Starbucks never appealed to me as the word “donuts” influenced my return. Your donuts, munchkins, and bagel among other bakery items never fail to impress. Since September of 2018, my thoughts have changed.

You stupidly decided to disregard the best part of your brand, making your competitors earn my money instead.

In all, I hope my disappointment in your coffee makes you reconsider everything.

Sincerely, 

Maddie